Return Request

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Return Policy

RETURNED MERCHANDISE MAY BE SUBJECT TO A RESTOCKING FEE AND REQUIRES PRIOR AUTHORIZATION. 'SPECIAL ORDER' ITEMS ARE NOT RETURNABLE. CLAIMS FOR DISCREPANCIES IN THE SHIPMENT OR DAMAGED GOODS MUST BE REPORTED WITHIN 5 WORKING DAYS.

All returns must first have prior written approval from Lighting Supply Guy. The Return Good Authorization (RGA) Request Form below must be filled out and approved by Lighting Supply Guy. Once submitted, we will contact you with an RGA number and instructions for return. All returns must clearly reference the RGA # on the outside of the package. Return freight charges are the responsibility of the buyer unless product is incorrectly shipped, damaged, or defective. All returned items must be returned in the original packaging and in re-sellable condition. Returns cannot be made on material that has been installed or used unless it is a warranty claim. Lighting Supply Guy. has the right to charge a re-stocking fee, deny the return, issue and exchange, or credit.

RGAs must be requested within 30 days of the carrier's delivery date unless the product is being returned under a warranty claim or a special exemption is made by management.

RGAs for stock items will be charged a 15% re-stocking fee. RGAs for non-stock or special order items may be subject to a higher re-stocking fee or denied return.

= Required

First Name:

Last Name:

Company Name:

Email Address:

Country:

Street Address:

City:

U.S. State:

State/Province:

Postal Code:

Phone Number 1:

Ext:

Phone Number 2:

Ext:

Quantity to be Returned:

Part Number:

Description:

Reason for Return:

Preferred Option:

Comments: